Privacy Policy

CompTracer LLC ("CompTracer," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services at comptracer.com.

Information We Collect

• Account information: name, email address, phone number, company name, and role when you create an account.
• Billing information: payment details collected and processed by our third-party payment processor (Stripe). We do not store payment card numbers.
• Usage data: how you interact with the platform, pages visited, features used, and session activity.
• Technical data: IP address, browser type, device information, and access logs used for security and performance.
• Communications: messages or inquiries you send us through the site or by email.

How We Use Your Information

• Provide, operate, and improve the CompTracer platform and its features.
• Create and manage your account and deliver the services you have subscribed to.
• Process payments and manage your subscription billing.
• Send account notices, weekly reports, and product updates.
• Respond to your questions and support requests.
• Maintain security, detect fraud, and comply with legal obligations.

Sharing of Information

We may share your information with service providers who help us operate the platform, including hosting providers, payment processors, email delivery services, and analytics tools. These providers are contractually required to protect your information and use it only for the services they provide to us.

We do not sell your personal information. We do not share your information with third parties for their own marketing purposes.

We may disclose information when required by law, legal process, or to protect the rights and safety of CompTracer, our users, or others.

Data Accuracy Disclaimer

Cookies and Analytics

We use cookies and analytics tools to understand how the platform is used and to improve the product experience. Cookies help us keep you logged in and remember your preferences. You can control or disable cookies through your browser settings, though some features of the platform may not function properly without them.

Data Security

We use industry-standard measures to protect your information, including encrypted data transmission (HTTPS) and secure managed database infrastructure. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at hello@comptracer.com.

Data Retention

We retain your account and usage information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us at hello@comptracer.com.

Your Choices

• Account information: you may update your account details at any time from within the platform.
• Marketing emails: you may unsubscribe from non-essential communications using the unsubscribe link in any email. You will still receive account and billing notices.
• Account deletion: you may request deletion of your account by contacting us. Some information may be retained as required by law or for legitimate business purposes.
• Privacy rights: depending on where you live, you may have additional rights regarding your personal information. Contact us at hello@comptracer.com to make a request.

Children's Privacy

CompTracer is a business tool intended for professional use. We do not knowingly collect information from anyone under the age of 18. If you believe a minor has provided us information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Continued use of the platform after any update constitutes your acceptance of the revised policy.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, reach out to us at:

This policy is governed by the laws of the State of Arizona, without regard to its conflict of law provisions.